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Kitchen Cabinet Factory Outlet

(4.7)
27 reviews
+1 412-882-8800

Kitchen Cabinet Factory Outlet Reviews

Reviews for various iterations of the Kitchen Cabinet Factory Outlet (KCFO/KCFactory/KCFC) highlight a generally positive experience. Key staff members frequently praised include Sarah (in Northern locations like Sawmill Run and Murrysville) and Artillio (in Scaffer Road/CMU). Excellent customer service, high quality of cabinets and installation, and competitive pricing are consistently mentioned. Potential customers may find it helpful to know that response time and service are typically good but can occasionally be lacking. Some concerns involve billing discrepancies between locations and minor communication issues. The business is described as family-owned and appears to offer a wide selection.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

The reviews consistently mention composite (includes plywood, plywood-based materials, solid surface like Corian), and wood (primarily plywood or solid wood for cabinet boxes) as the primary cabinet materials. Metal components are frequently part of the cabinet furniture. Specific countertop materials are not discussed but are likely available.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally responsive and prompt, though occasional inconsistency or long hold times were reported.

📝What are common complaints?

Billing processes, specifically errors (ordering the wrong size and billing for it) and differences in how different locations might handle accounts. Minor issues included a lack of understanding during a phone call and unresponsive communication.

🛡️What warranties are offered?

None specific or named warranties are mentioned in the reviews.

👥How is customer service rated?

Good

💰What about pricing?

Customers generally state the pricing was competitive, good value for money, or the best price found. One contractor mentioned finding slightly different options elsewhere but remained satisfied overall.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were mentioned in the reviews.

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