Rainbow Stone USA Inc

(3.8)

110 reviews

Rainbow Stone USA Inc Reviews

Customer feedback for Rainbow Stone presents a varied experience. Positive aspects include a wide selection of quartz and prefab countertops at competitive prices, along with commendable installation services in some cases. Negatives involve inconsistent customer service quality, communication issues, product defects (including incorrect sizes, colors, and installation errors), and unfavorable responses in warranty or returns situations. Overall, experiences range from highly negative to positive, with prices and specific installation praised but customer service consistency and product reliability marked by complaints.

Summarized by Grok

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🌳What countertop materials are commonly used?

Quartz (Calacatta Jade mentioned, general mention),Prefab ( Granite mentioned)

⭐How is the quality rated?

Unknown

⏱️What is the typical response time?

Good

📝What are common complaints?

Poor communication,Defective products (cuts, color, chips, damage post-installation),Unhelpful staff/customer service,Issues with warranties/returns

🛡️What warranties are offered?

Warranties or guarantees are mentioned but sometimes denied in cases of defects after install (e.g., not standing behind work if customer used their own installers).

👥How is customer service rated?

Unknown

💰What about pricing?

Positive, with multiple accounts highlighting unbelievably low prices, cost savings compared to slabs, discounts for adjustments, and value for money.

🔧Any care tips mentioned?

A care tip involving acetone was briefly mentioned but attributed to a minor issue and potentially mistakenly dismissed.

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