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South Shore Granite

(4)
27 reviews

South Shore Granite Reviews

Customer reviews for South Shore Granite present a mixed picture. Potential customers notice a good range of quartz and granite materials with generally positive feedback on the quality of countertops and installation, as well as excellent customer service from sales staff/highly recommended staff. Competitors sometimes highlight prices, measured against others. The business description also notes a large selection. However, significant mixed or negative sentiment exists around customer service (both positive and negative experiences reported, including rude behavior), response times during the process (initial communication seems variable), potential measurement and scheduling errors, and occasionally poor quality results or service.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,granite,marble

How is the quality rated?

Good

⏱️What is the typical response time?

Positive reviews mention prompt response to specific issues (cracks, forgotten samples) and fast, clean installation. Some reviews also note prompt scheduling, though initial appointments might be variable. However, poor reviews cite significant delays and broken promises regarding scheduling.

📝What are common complaints?

Poor customer service (rude installers, high-pressure sales),Inaccurate measuring and installation errors (incorrect cut, holes, damaged counter),Installation work causing secondary damage to cabinetry/walls,Issues with tracking or delays in order processing,Poor follow-through on promises,Invasive sales tactics

🛡️What warranties are offered?

No details on explicit warranties or guarantees were provided in the reviews

👥How is customer service rated?

Unknown

💰What about pricing?

Positive reviews frequently mention competitive or 'unbeatable' pricing, good value, and lower costs compared to competitors. One standalone negative review criticized only the low price without details; another was negative but didn't mention specifics.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were mentioned in the reviews

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