Urban Countertops Inc.

(4.8)
67 reviews

Urban Countertops Inc. Reviews

The reviews consistently praise Urban Countertops for its professional staff, who are described as courteous, knowledgeable, and helpful throughout the selection and installation process. Customers highlight the quality of the countertops and installation, the variety of materials, and generally favorable pricing. Positive experiences include quick communication, timely service, and excellent customer service. While specific complaint details are not provided by name, minor issues noted include fixing small damages (like chips) after the initial project and the need for some products to be delivered quickly.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,stone,granite

How is the quality rated?

Excellent

⏱️What is the typical response time?

Positive experiences with response time, described as prompt and helpful by multiple staff members like Aaron. Delivery was noted as taking 3 business days, efficient for some orders.

📝What are common complaints?

Minor issues noted related to specific situations like damage repair and product delivery speed, but no general, recurring complaints about quality, installation, or service delivery are mentioned by name. Focus seems on positive experiences overall.

🛡️What warranties are offered?

No specific warranty terms were mentioned by reviewers. However, a service for 'resealing' countertops is noted, indicating ongoing care rather than a warranty.

👥How is customer service rated?

Excellent

💰What about pricing?

Customers indicate prices were recommended as 'reasonable','affordable','great value','better than competition', and 'value', suggesting general satisfaction with the price point.

🔧Any care tips mentioned?

For natural stone (implied), a 'sealant' application is mentioned to maintain condition.

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