OZ Enterprises, LLC
2217 Everett St, Richmond, VA 23224, USA
Best Tile Richmond Reviews
Customer reviews for Best Tile primarily mention positive experiences with knowledgeable sales staff, a helpful and pleasant atmosphere, an easy-to-browse showroom, and reasonable pricing. The store is noted for its wide selection of tiles and is frequently recommended. One review reports exceptionally helpful service at the time of purchase. A single negative review cites a delivery delay and two potential complaints regarding conflicting information during sales interactions.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Unknown - While many reviews mention visiting and selecting tiles, specific material names (like granite, quartz, marble, vinyl, laminate) are not commonly mentioned or recommended across the reviews.
How is the quality rated?
Excellent (Installation) - Reviews frequently praise the quality of the installation work done by employees (e.g., during shower renovations, kitchen re-dos, house builds) and generally elaborate on the quality of the tile products being reasonably priced and beautiful.
What is the typical response time?
Unknown - Positive reviews do not mention responsiveness to calls, emails, or presales inquiries. The only time response time is referenced is in a negative review regarding a product delivery delay.
What are common complaints?
Incorrect information/materials, Outright lies about materials, Delayed product delivery
What warranties are offered?
Unknown - One review mentions long-term care instructions given by a sales associate, but no specific warranty details or guarantee durations related to the tiles or installation are mentioned by the majority.
How is customer service rated?
Excellent - Most reviews express high satisfaction with the helpfulness, expertise, and personalized service provided by sales associates and staff members.
What about pricing?
Unknown - Some reviewers mention reasonable prices and good value, but no direct feedback comparing pricing across stores or detailing explicit dissatisfaction with costs is found.
Any care tips mentioned?
Yes - A few reviews note that sales associates discussed or provided long-term care and maintenance instructions for the tiles upon purchase.
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