K B Tops Inc
105 Aragona Blvd # 103, Virginia Beach, VA 23462, USA
Diamond Stoneworks, LLC Reviews
Customer reviews for Diamond Stoneworks and Tidewater Granite Masters (with primary focus on Diamond) consistently praise the workmanship, installation, and customer service. Key positive feedback includes professionalism, punctuality, knowledge of the products and selection process, skilled installation crew that leaves the work area clean, and the beauty/performance of the natural stone countertops. Several reviews highlight positive experiences with specific employees like Matt, Sammy, and Sandy, and Matt is frequently commended for his expertise and guidance. Installation efficiency is often noted. Overall sentiment is highly positive regarding quality, service, and value.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,marble,quartz,granite slabs,quartz stone
How is the quality rated?
Excellent
What is the typical response time?
Reviews mention promptness, efficiency, and being 'fast', but do not provide specific average timeframes for service calls.
What are common complaints?
Specific issues like cracks or damages around faucets were mentioned in one review, but these appear minor and infrequent compared to overall positive feedback.
What warranties are offered?
One review mentions a guarantee against immediate cracking or damages if the unit lasts another year, but official warranties are not explicitly detailed in the reviews for the majority of positive experiences.
How is customer service rated?
Excellent
What about pricing?
Pricing appears understood as fair or within budget. Emphasis is often on value due to quality workmanship and customer service. Reviewers found the team helpful in selecting appropriate options.
Any care tips mentioned?
Multiple reviews reference specific care instructions or cautions: using appropriate cleaners for marble/stone (avoiding damage), and being careful to protect the stone (e.g., around faucets to prevent damage).
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