Bella Stone Cincinnati
239 Northland Blvd, Springdale, OH 45246, USA
Granite Empire of Cincinnati Reviews
Reviews for this countertop supplier indicate generally positive feedback regarding product quality, installation efficiency, and customer interactions. They offer granite and quartz countertops, with pricing noted as competitive and selection processes described as helpful and professional. While customer service is frequently praised, some reviews mention instances where communication breakdowns or service failures led to disappointment, such as a $100 cancellation fee or errors during installation which caused delays. Typical installation timelines are around 4 to 10 days post-measurement, and product quality is commended in most feedback.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
The reviews primarily discuss granite and quartz as the most frequently ordered countertop materials, with a single mention of marble.
How is the quality rated?
Good (for quality and installation based on the majority of positive reviews; the rating can lean towards Excellent in cases where specific aspects are lauded without major blemish, but overall a good rating reflects the balance of positive and limited negative feedback).
What is the typical response time?
Installation timeframe is generally acceptable, with quotes mentioning timelines ranging from "four business days" to "up to ten days" following measurement. One review noted an episode of incurring a one-month wait after a cancellation and re-measurement.
What are common complaints?
Common criticisms include occasional delays in providing timely service or failing to resolve queries effectively (e.g., the $100 cancellation fee), installation errors that require handling (like cutting mistakes), and communication breakdowns involving foreign language installers leading to functional issues like incorrect cutouts.
What warranties are offered?
Based on reviews, 'One Year Warranty Available' has been mentioned.
How is customer service rated?
Good (overall ratings reflect that staff are frequently described as helpful, professional, and friendly, but specific negative encounters have also been detailed).
What about pricing?
Pricing is generally described as competitive and offered as value for money, with mentions of sales and discounts ('on sale'), though one review specifically highlighted a perceived service failure combined with an unexpected $100 cancellation fee, indirectly commenting on the interaction with pricing-related fees.
Any care tips mentioned?
None Mentioned
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