Marble Builder Direct Corporation

(3.5)
85 reviews
+1 216-398-1588

Marble Builder Direct Corporation Reviews

The reviews indicate a generally positive customer experience from multiple angles. Customers praise the knowledgeable staff, particularly someone referred to as Natalia, highlighting extensive inventory and slab selection as key strengths. Excellent installation quality and professionalism are frequently mentioned. Turnaround times, especially installation speeds, are noted positively in several instances. There are a few isolated negative reviews mentioning unsatisfactory customer service interactions or quality issues, which appear to be exceptions rather than the norm.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartzite (Mont Blanc leathered),Marble,Granite (high-quality version recommended, specific types mentioned as having been found or in stock),Linoleum (as a substitute repair),Soapstone (Chris and I are extremely pleased with our soapstone countertops),Leather finish granite (Beautiful stone with leather finish)

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

No specific average service call response time is mentioned. However, the turnaround from order to installation (e.g., ordered 10/29, measured 11/7, slab on 11/10, installed 11/12) is noted as extremely fast.

📝What are common complaints?

Only one distinct complaint is mentioned: a customer states they were denied the purchase of a remnant countertop piece despite finding it, citing policy or condition.

🛡️What warranties are offered?

None mentioned in the positive reviews, however, one review notes the company fixed a scratch on a brand new granite piece.

👥How is customer service rated?

Excellent

💰What about pricing?

Customers comment on the large selection of materials, imply willingness to pay for quality selection/installation (e.g., 'glad...', 'upgrading...'), mention potentially high cost given large inventory, and note a remnant purchase denial in one negative review.

🔧Any care tips mentioned?

No specific maintenance or care tips are mentioned in the reviews.

Other Countertop Providers in Cleveland