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MSI Houston

(4.2)
177 reviews
+1 713-570-7000

MSI Houston Reviews

MSI Houston is a countertop supplier with a large product selection, including granite, quartz, quartzite, marble, and various other materials. The business has received predominantly positive feedback regarding the level of customer service, staff knowledge, and quality of products, with some isolated issues noted. Potential customers are advised to be aware of the specific warranty coverage, which was not consistently satisfactory in all cases. Contact is typically handled promptly, and the selection options are a key highlight.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Quartz,Quartzite,Marble,Calacatta Miraggio Cove

⭐How is the quality rated?

Excellent (based on most reviews praising quality)

⏱️What is the typical response time?

Staff and representatives are frequently praised for being knowledgeable, quick to respond, and providing excellent service, indicating a prompt customer interaction experience.

📝What are common complaints?

Product quality issues, specifically a quartz countertop cracking within a year, leading to concerns about warranty coverage and satisfaction with both MSI and the installer.

🛡️What warranties are offered?

Warranties or guarantees are mentioned in the context of the reviewer's negative experience where the product failed, but it remains unclear if a warranty was offered or acknowledged by MSI. In general terms, 'warranty' is listed as an option but serves as a complaint point rather than a clear offering.

👥How is customer service rated?

Excellent

💰What about pricing?

Pricing is not directly reviewed for value or cost savings, but the wide selection and positive service experience are noted, implying a focus on attracting customers through variety and support.

🔧Any care tips mentioned?

No care or maintenance tips for countertops are mentioned in the reviews.

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