Peak Stone Company

(4.8)
56 reviews

Peak Stone Company Reviews

Customer reviews for Peak Stone/Countertop Supplier highlight a generally positive experience across many aspects of their services. Frequent praise is given to customer service representatives for being knowledgeable, professional, courteous, and helpful, often noting excellent communication and an efficient process from selection to installation. Customers express high satisfaction with the beauty and quality of the countertops and the workmanship of the installation teams, with multiple reviews praising the professionalism and efficiency of specific installers. The typical timeframe from initial contact to installation is noted to be around 2 weeks or faster. While many reviews emphasize the positive experience, a few mention specific issues, including seam quality problems during installation and instances of product damage that led to warranty claim complications despite the company's attempts to resolve them. Potential points of concern raised by a small number of customers include minor installation errors and delays in warranty resolution processes.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,laminate

How is the quality rated?

Excellent

⏱️What is the typical response time?

Not specified in detail, but reviews mention efficient processes with installation typically occurring within 2 weeks.

📝What are common complaints?

Poorly executed seams during installation (multiple mentions),Product damage (floor damage reported, quartz piece not matching replacement),Slow resolution of warranty claims despite attempts by company

🛡️What warranties are offered?

Mentioned 'breakage in transit' was rectified quickly, but the matching and warranty resolution process resulted in some dissatisfaction. No specific warranty details or guarantee type clarity was noted in positive experiences but warranty is mentioned in context of claims/damage resolution.

👥How is customer service rated?

Excellent

💰What about pricing?

Not explicitly mentioned in the reviews.

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were mentioned in the reviews.

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