Russo Stone Design, llc.

(4.5)
35 reviews
+1 314-771-1234

Russo Stone Design, llc. Reviews

Customer reviews predominantly commend Russo Stone and Tile Design, LLC for various attributes including high-quality countertops, professional installation, responsive and knowledgeable customer service, prompt communication, reasonably priced services, and excellent warranties. They highlight specific staff members like Tony Russo, Ben Pikul, and Cara as positive contributors to the experience. However, a minority of recent reviews mention issues like slow service, specific installation errors (wrong slab piece, corner quality), and lack of warranty detail.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Materials such as granite were mentioned by some customers, but none of the reviews specified the most common materials being offered or prioritized.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Response times vary; some reviews mention quick responses (within a few hours), while others note slow responses (days or weeks) for service calls in specific complaints.

📝What are common complaints?

Noted issues included improper templating/installation resulting in the wrong slab piece being used, a quality issue at a corner, slow or unresponsive customer service in some instances leading to missed callbacks or unresolved issues, and minor concerns about warranty details.

🛡️What warranties are offered?

Several reviews mentioned warranties, though specific durations or details were not consistently provided. One review specifically praised the lifetime warranty.

👥How is customer service rated?

Good

💰What about pricing?

The majority of positive reviews noted good value, reasonable pricing, and competitive rates compared to other quotes.

🔧Any care tips mentioned?

No specific care or maintenance tips for the countertops were mentioned in any of the reviews.

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