Prairie Material - Yard 33
3300 S California Ave, Chicago, IL 60608, USA
Urban Countertops Inc. Reviews
Customer reviews for Urban Countertops consistently highlight a high level of satisfaction with the company's services. Customers praised the professionalism and skill of the installation team, particularly naming Aaron and Jay as positive points of contact. The businesses is recognized for offering a wide selection of materials including quartz and natural stone. Many reviews mention excellent customer service, prompt communication, competitive pricing, and top-notch installation quality. The overall service experience is repeatedly described as excellent, with few occasions mentioned for follow-up requests, generally indicating high quality and customer responsiveness.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
quartz,natural stone,various stones
How is the quality rated?
Excellent
What is the typical response time?
Excellent (prompt, quick, immediate response given)
What are common complaints?
Any damages must be reported at the time of the work to be repaired (e.g., chips).
What warranties are offered?
Guarantee is implied for proper installation suitability (e.g., seismic considerations). Defects in materials or workmanship are potentially covered, but specific warranty terms regarding immediate repair of unnoticed damage are not detailed; the need to report damages initially is highlighted for future use/potential warranty claims for existing work was requested.,Installation failure (e.g., movement not accounted for) can be structurally repaired as part of the service.,Initial price quotes are accurate after slab selection (this is not a specific warranty but a process point).
How is customer service rated?
Excellent
What about pricing?
Excellent (or great) pricing, quality, and value offered. Several customers explicitly mentioned prices were affordable or better than the competition.
Any care tips mentioned?
Cracks or chips in countertops must be reported immediately at the time of installation for repair.,Quartz countertops likely require periodic resealing.,Regular maintenance requires avoiding harsh or abrasive cleaners (implied for quartz care).,Selection process is important for durability and suitability across project aspects (like matching stone segments).
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