USA Stone and Marble

(4.7)
31 reviews

USA Stone and Marble Reviews

USA Stone & Tile (now referred to as USA Stone in some reviews) appears to be a well-established supplier and fabricator of countertops and tiles, primarily serving clients in Nashville and surrounding areas, including those in remote locations. The company offers a wide range of materials including granite, marble, quartzite, and quartz, catering to various project sizes from kitchens and bathrooms to custom pieces. Potential customers consistently mention excellent customer service, knowledgeable staff (especially Robin, McKenzie, and the owners in positive reviews), professional installation, and prompt service, although some express concerns about pricing accuracy, potential for unexpected costs, and inconsistent service communication. The company handles both sales, fabrication, and installation, sometimes including sink installation. Based on the reviews, the selection is noted to be extensive.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,marble,quartzite,quartz

How is the quality rated?

Excellent

⏱️What is the typical response time?

Very Fast

📝What are common complaints?

Hidden or unexpected cost increases (change orders),Abrupt customer service (in some instances),Installation damages,Difficult communication (manager interaction, office girl to manager disconnect in one review),Inconsistent service level reported in different experiences

🛡️What warranties are offered?

No specific warranty details mentioned in the majority of reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Varies with Value Perception:Customers cite good pricing value, fair prices, and good deals; however, others report issues with unexpected cost hikes during the process.

🔧Any care tips mentioned?

Mentioned (granite, marble, quartzite require specific cleaning and maintenance).

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