Solid Surface, Inc.

(4.4)
11 reviews

Solid Surface, Inc. Reviews

Customer reviews for this countertop supplier highlight a range of experiences. Potential customers can consider quartz, Corian/related solid surface (Tecsys, Pella View), and custom cabinetry. Installation processes appear efficient for some, with reports of fast lead times, but others found service communications difficult and experiences delayed. Quality feedback is mixed but generally positive for installations and product durability overall. The company is noted for customer service in some cases but faced occasional issues, and one specific installation had problems with fit and product damage.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz, Corian/Solid Surface (specifically Tecsys and Pella View quoted), and custom cabinetry.

How is the quality rated?

Good

⏱️What is the typical response time?

Varies (Fast installation reported, but some difficulty contacting and delayed service for smaller jobs reported)

📝What are common complaints?

Difficulty communicating with the company (via phone/email), slow response/service for some jobs, installation errors (gaps, damages).

🛡️What warranties are offered?

One review mentions a 10-year warranty for defects.

👥How is customer service rated?

Good

💰What about pricing?

Varies with provider/service (One reviewer found it expensive).

🔧Any care tips mentioned?

Appropriate cleaning and care instructions are provided.

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