OZ Enterprises, LLC
2217 Everett St, Richmond, VA 23224, USA
Triton Stone of Richmond Reviews
Customer reviews highlight the Triton Stone Group's impressive showroom display and knowledgeable staff, frequently praising Elise, Jillian, and Dawn for exceptional customer service, expertise, helpfulness, and project coordination. Positive mentions focus on product quality, installation outcomes (particularly granite and quartz), and customer service that goes above and beyond. Potential downside noted includes a complaint about slow response time and resolution regarding an installation quote.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,quartz,quartzite,tile
How is the quality rated?
Excellent
What is the typical response time?
Negative reviews mention 'It takes weeks to answer simple questions' and 'After selling me a product that was missing parts' implying slow response.
What are common complaints?
Slow response time to customer inquiries,Potential issues with installation quoting accuracy (while only one review mentioned parts missing, implying possible gaps in initial quote or warranty)
What warranties are offered?
A review indicates potential issues likely related to warranty coverage, as 'After selling me a product that was missing parts, I now have to source the parts and pay for them myself' suggesting possible lack of warranty on materials/services sold by some staff or included in quotes by others.
How is customer service rated?
Excellent
What about pricing?
While acknowledged as being helpful, cost details are generally seen as personal factors needing consideration; one review comments 'price' as a feature alongside customer service and options, implying reasonable prices are part of the positive experience for some (though another review implies potential misunderstandings affecting quotes).
Any care tips mentioned?
No care or maintenance tips for countertops are mentioned in the provided reviews.
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