USA Stone and Marble

(4.7)
31 reviews

USA Stone and Marble Reviews

Based on the provided reviews, USA Stone and Marble (formerly USA Stone and Tile) appears to operate from Nashville and focuses on countertop fabrication and installation, including various materials (granite, marble, quartzite, quartz). The reviews generally praise exceptional customer service, professional staff, prompt communication, product selection, quality of installation, and knowledgeable representatives. They are noted for handling both kitchen and bathroom countertops (granite/marble) but are also recognized for fabrication services outside of countertops (like custom tables and tile installs). Some reviews mention having sales, fabrication, and installation all under one roof. A minority of reviews contain dissatisfaction regarding pricing increases and managerial attitudes. The company confirms offering warranties, and while no specific stone care tips are mentioned, operator proficiency and quick turnarounds for needs (like yard drop-off) are noteworthy aspects.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Marble,Quartzite,Quartz

How is the quality rated?

Excellent

⏱️What is the typical response time?

Fast (e.g., prompt return calls for measurements/pickups, quick quoting/opponents for product availability)

📝What are common complaints?

Unexpected price increases/change orders,Challenging managers (e.g., Darryl, possibly past roles)

🛡️What warranties are offered?

Structural warranty,Guarantee for defects

👥How is customer service rated?

Excellent

💰What about pricing?

Good value for the selection/product,Both positive and negative mentions regarding price increases/change orders

🔧Any care tips mentioned?

Unknown from the reviews

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