Cabinets & Granite Direct

(4.2)
92 reviews
+1 216-898-9758

Cabinets & Granite Direct Reviews

Reviews for Cabinets & Granite Direct consistently highlight positive experiences across multiple touchpoints including sales support, communication, installation quality (especially granite), delivery times, and value for money relative to competitors. The average quality of countertops and installation is frequently described as excellent or good, leading to high recommendations. Potential customers should note that while service and quality are often praised, some negative feedback mentions occasional customer service communication issues and queries regarding misleading sales practices or warranty details.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Prompt service responses and resolutions are frequently mentioned in positive reviews, though specific numerical response times are not consistently detailed.

📝What are common complaints?

Misleading sales practices (e.g., hiding instructions for cabinets),High restocking fees,Issues with payment plans or invoice presentation,Confusion or lack of clarity regarding warranties

🛡️What warranties are offered?

Multiple reviews mention a standard warranty (often cited as 10-year) covering the countertops and/or installation, typically associated with the granite product. Some reviews note that warranty details regarding payment plans or minor repairs are occasionally questioned but do not seem to impact the main product warranty listing.

👥How is customer service rated?

Excellent

💰What about pricing?

Customers express strong positive feedback about competitive pricing, often highlighting significantly lower costs compared to major home improvement retailers, and frequently describe the value received as substantial and worth the price.

🔧Any care tips mentioned?

No specific maintenance instructions or care tips for the countertops were explicitly detailed across the majority of the positive reviews.

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