OZ Enterprises, LLC
2217 Everett St, Richmond, VA 23224, USA
Eco Marble & Granite Reviews
Customer reviews for Eco Marble and Granite predominantly praise the company for its excellent workmanship and material quality, especially noting the speed and friendliness of the installation team. The company is frequently lauded for its professionalism, expertise in sales and consultation, clear communication, and competitive pricing. Installation teams are often described as prompt and precise. Several reviews highlight the quartz and granite materials as popular choices for countertops, with a common positive quality rating and frequent mention of customer service. While the majority of reviews are very positive, a few mention issues with specific installations (like incorrect cuts or transit damage) but generally rate the company highly.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Quartz,Granite
How is the quality rated?
Excellent
What is the typical response time?
Very Good response time is frequently praised, with comments about quick scheduling and completion (installations done in under 2 weeks, even completed on time despite delays elsewhere). Generally positive regarding speed.
What are common complaints?
Incorrect or imprecise cuts requiring re-installation,Damage to the countertop material during transit
What warranties are offered?
A 10-year warranty is mentioned, particularly in comparison to big box stores when discussing value.
How is customer service rated?
Excellent customer service is a recurring theme in positive reviews, with specific praise for sales staff (like Cindy, Cristiane, Tanner) for being patient, knowledgeable, helpful, and professional. Negative reviews also describe generally good interactions despite installation issues.
What about pricing?
Generally considered competitive or reasonable when comparing to large home improvement centers or online stores, with some reviews specifically mentioning good value for money.
Any care tips mentioned?
Standard manufacturer instructions for care are commonly cited as the correct way to maintain the countertops.
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