Five Stars Granite LLC

The reviews for 5 Star Granite span both exceptionally positive and severely negative experiences. Customers praise excellent customer service, friendly staff, reasonable pricing, professional and meticulous installation crews, and high-quality results, often highlighting convenience and value. However, numerous negative reviews detail poor quality installation, workmanship errors (like measurement mistakes and visible seams), warranty issues (particularly with natural stone like granite cracking due to heat, contested), lack of follow-through, slow or confusing office processes, and a business struggle to maintain service quality despite growth. While some appreciate their low prices, others feel the quality is compromised. Installation crews are frequently lauded for their professionalism and skill, though some customer service interactions or office handling are criticized in the negative reviews.