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Granite Granite, Inc.

(4.2)
49 reviews

Granite Granite, Inc. Reviews

Reviews highlight a predominantly positive experience for customers visiting a store named 'Granite Granite'. Positive feedback often focuses on the customer service provided by individuals like 'Donna' and 'Seth', praising their patience, knowledge, and helpfulness. The store's selection, showroom environment, variety of materials (granite, marble, quartz, porcelain), and quality of counts/tops are consistently praised, with many customers reporting satisfaction with the pricing and overall value. Negative reviews, fewer in number, criticize customer service levels at the front desk or reception areas, installation quality from a recommended contractor (received one star out of five), quality issues, and a specific incident involving a manager forcing a customer to leave their vehicle unattended.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,marble,quartz,porcelain

How is the quality rated?

Excellent

⏱️What is the typical response time?

Not typically discussed beyond specific service failings (e.g., locksmith incident).

📝What are common complaints?

General lack or poor quality of front desk/customer service available to shoppers,Quality issues (mentioned by one negative reviewer),Poor service during the installation process (from an installation contractor hired by the business).

🛡️What warranties are offered?

Product coverage is 10 years (explicitly stated in one review).

👥How is customer service rated?

Unknown/Fair

💰What about pricing?

Excellent/Poor - Several reviews explicitly mention "excellent pricing" or "competitive pricing", indicating strong positive value perception.

🔧Any care tips mentioned?

None mentioned in the provided reviews.

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