Brazilian Exotic Granite - San Marcos
135 N Pacific St, San Marcos, CA 92069, USA
Rainbow Stone USA Inc Reviews
Reviews for this countertop supplier highlight a range of experiences. Potential customers are informed that the supplier offers various materials (like quartz and Calacatta Jade), with competitive pricing frequently mentioned, and suggestions of behind-the-scenes issues (like work quality concerns or harsh return policies). Some positive mentions of service and installation exist, while other reviews note harsh responses or unmet expectations regarding returns and issues.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Quartz,Calacatta Jade,Prefab (general),RTA cabinets and stone countertops
How is the quality rated?
Unknown (reviews contain conflicting feedback ranging from poor to excellent work quality and installation)
What is the typical response time?
No specific average response time is mentioned in the reviews.
What are common complaints?
Harsh return/refund policies,Breakage during transit/installation (often without replacement offer accepted),Poor communication,Dismissive customer service,Misleading about warranties or recourse,Incorrect color/material selection or processing,Unpleasant smells/potential material defects,Customer service that is perceived as lacking helpfulness or basic sales training/attentiveness
What warranties are offered?
Replacement offer provided (not explicitly called a warranty as stated in a review as part of a specific incident discount) - Other reviews vaguely mention warranties or guarantee the work of their installers (not standardized)
How is customer service rated?
Unknown (reviews contain both highly positive and highly negative experiences regarding customer service)
What about pricing?
Consistently mentioned as having low or unbeatable prices, offering value for money, and being contractor-friendly. Some reviews highlight the need to know exactly what is wanted (specifying preferred materials/slab types) for the best pricing/value.
Any care tips mentioned?
Avoid harsh chemicals (implied, like acetone, causing damage as mentioned in a complaint).
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