Rock Solid Surfaces Inc

(4.2)

75 reviews

Rock Solid Surfaces Inc Reviews

Customer reviews for Rock Solid Surfaces reflect a mixed experience. The business is praised for features like knowledgeable staff (e.g., Courtney, Tammy, Lisa), skilled and quick installation, high-quality finishes (particularly granite sheen), good customer service, reasonable lead times, and competitive pricing in some cases. However, several reviews highlight significant problems, including billing and documentation issues (unexpected fees, lack of clear quotes/contracts), communication breakdowns, subpar workmanship (incorrect cuts), unprofessional customer service, and unresponsive staff. Potential customers should inquire about specific guarantees and warranty details when engaging with the company, as experiences vary widely.

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🌳What countertop materials are commonly used?

granite,quartz

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Standard (some reviews mention prompt communication and resolution, others highlight delays or lack of timely responses, average not explicitly stated but varies between installations and customer service interactions)

📝What are common complaints?

billing/documentation issues (unexpected fees, lack of clear quote/contract),communication breakdowns (misinformation, unclear details),subpar workmanship (incorrect cuts, seams, charging incorrectly, leaving unfinished work),unprofessional customer service (unresponsive staff, refusal to address issues)

🛡️What warranties are offered?

Reasonable guarantees/standards were mentioned in several positive reviews (e.g., 'great job', 'marvelous finish', 'wonderful sheen') but specific warranty details (years, type) were generally not elaborated upon in the reviews provided. One review implies a guarantee standard is expected ('missed a detail, they missed [didn't re-cut]')

👥How is customer service rated?

Good

💰What about pricing?

Mixed feedback. Some reviews mention competitive pricing and good value. However, other reviews explicitly point to issues like unexpected fees and high costs associated with errors.

🔧Any care tips mentioned?

Standard granite/quartz maintenance tips were mentioned in a couple of positive reviews: offering to show the customer their specific granite slab before cutting and preparing for after-installation photos. (Specific care instructions vary by material and were not dramatically emphasized in these quotes)

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Rock Solid Surfaces Inc Reviews

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