
Ark Depot
10649 Shady Trail, Dallas, TX 75220, USA
Customer reviews for The Stone Collection highlight a mix of positive and negative experiences. The reviews consistently praise the extensive inventory across various countertop materials, the well-maintained showroom/warehouse environment, and generally friendly and knowledgeable customer service staff. Customers frequently express satisfaction with the quality of the stone selections and installation guidance. However, significant concerns are raised about inconsistent quality (particularly related to staining in quartzite), customer service variability depending on staff/facility, part of the business being indifferent towards non-fabricator customers, and high costs or deposits which are sometimes paired with breakdowns of pricing information. Overall, the feedback indicates a business renowned for selection but with notable issues reported regarding quality consistency beyond their inventory and service variability.
Natural Stone,Quartz,Granite,Quartzite,Porcelain,Exotics
Excellent
Unknown
Faulty or fake stone (e.g., staining issues in quartzite),Poor customer service from specific staff/facilities,Strange business policies,Lack of transparency/refusal to provide pricing,High cost/deposits,Quality inconsistencies
None, except for sealers being suggested for natural stone
Unknown
Overpriced mentioned; lack of good deals noted; breakdown of pricing and payment terms was confusing/inconsistant
Use of sealers applied periodically

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