USA Stone and Marble

(4.7)
31 reviews

USA Stone and Marble Reviews

Positive reviews frequently praise the company's customer service, describing staff (like Robin, McKenzie, or Pam) as knowledgeable, helpful, patient, and professional. Installation is commonly highlighted as high quality and seamless, with quick responses noted (e.g., Daryl coming out quickly). The company is noted for fabricating varying complex countertops and offering items beyond just stone (like sinks, tile, and marble fixtures). A range of materials including granite, marble, quartzite, quartz, and Carrara is mentioned. However, one review expresses significant dissatisfaction due to unexpected expenses and poor customer service from management.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,marble,quartzite,quartz,Carrara

How is the quality rated?

Excellent

⏱️What is the typical response time?

Quick response for service calls (e.g. measurements). Installation time varies by project scale.

📝What are common complaints?

Unexpected cost increases/additional charges due to initial errors (charged for redoing take-offs).,Negative experience tied to management's decision-making (Darryl/McKenzie).

🛡️What warranties are offered?

Up to 10-year warranty for natural stone products.

👥How is customer service rated?

Excellent

💰What about pricing?

Most reviewers mention competitive or fair pricing. One reviewer experienced unexpected cost increases due to initial errors and poor service.

🔧Any care tips mentioned?

For certain natural stones like marble, avoid contact with acidic substances.

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