Brazilian Exotic Granite - San Marcos
135 N Pacific St, San Marcos, CA 92069, USA
Frost Hardwood Reviews
Reviews for Frost Hardware primarily praise its large selection of wood, focusing on quality, variety, and customer service. Positive feedback highlights excellent customer interactions, knowledgeable staff (like Bill and Will Harris), and a wide inventory including species unavailable elsewhere. Some concerns are mentioned about product quality and thickness consistency (e.g., plywood measured shorter than quoted) and pricing calculation. Delivery information regarding potential on-site cutting is noted among various product types discussed, but the market conditions on lumber pricing are also addressed.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
The reviews frequently mention and recommend various types of wood including: Engelmann Spruce, maple, plywood (specifically 5.2mm or 4.5mm thickness noted, though boarded feet calculation criticized), specific cabinet molding (stile and rail), rare and specialty woods, hardwoods (including exotic ones like those praised for countertops), and general lumber for flooring and projects. The goalposts (T and G flooring) are also mentioned.
How is the quality rated?
Excellent (based on majority of reviews praising product quality, variety, and selection, despite a mention of thickness discrepancy and potentially inaccurate board foot calculation).
What is the typical response time?
Not explicitly mentioned. However, one review notes a sales rep not answering a ringing phone immediately, which could imply a variable or generally good response when needed.
What are common complaints?
One review explicitly states that board foot calculations may be inaccurate (likely leading to higher prices). Some reviews imply or state that items sought may be unavailable due to stock levels or timing. Minor service issues (lengthy hold on phone) are also mentioned.
What warranties are offered?
No mention of product warranties or guarantees related to defects in these reviews.
How is customer service rated?
Good (numerous positive interactions and knowledgeable staff are highlighted, despite a few service lapse mentions).
What about pricing?
Generally positive pricing feedback is provided. 'Fair prices' and value for money are explicitly stated. However, one review suggests board feet might be calculated 'rounding high', implying potential overpricing.
Any care tips mentioned?
No specific care or maintenance tips for countertops are provided in the reviewed comments.
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