Granite Empire of Cincinnati

(4.2)

191 reviews

Granite Empire of Cincinnati Reviews

Reviews for Granite Empire include both positive and negative experiences. Potential customers highlight the involvement of employees named Kim and Tanya across many accounts, praising their knowledge, communication, and role in material selection and project flow. Many satisfied customers commend the beauty of quartz and granite countertops and the efficiency, friendliness, and skill of the installation teams, with installation sometimes occurring within days. The company appears to offer warranties on countertops and their workmanship. However, some reviews note concerns about installation communication issues, scheduling difficulties, non-professional (e.g., language barriers) installation work, potential over-pricing in specific scenarios, and instances where customer service or installation quality did not meet expectations. One reviewer cancelled a job due to dissatisfaction.

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🌳What countertop materials are commonly used?

quartz,granite

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Less than a week (quotation, initial setup). There are examples of very short turnaround installation times (e.g., 'four business days'). Some reviews mention delays or difficulties in scheduling, potentially taking longer than a week.

📝What are common complaints?

Installation scheduling and timing issues (delays).,Installation errors or lack of knowledge (e.g., cutting, vent installation).,Communication breakdowns during the estimation/layout phase or by install teams.,Customer service issues (rude staff, pushy sales).,Billing discrepancies or extra fees ($100 cancellation fee).,Material or quality concerns (poor silicone edge, slab quality issues).,Product unavailability leading to cancellations. Having difficulty finding specific materials or sufficient slabs.

🛡️What warranties are offered?

Countertops are covered by the manufacturer's warranty (e.g., for defect).,A guarantee against defects is provided for the installation work and materials.,A "transformer" was mentioned as part of the deal (though meaning unclear).

👥How is customer service rated?

Unknown

💰What about pricing?

Customers generally found the pricing to be competitive and good value for money. There are no reviews indicating prices were clearly too high. However, one reviewer experienced a cancellation fee which may impact overall perceived value.

🔧Any care tips mentioned?

Monthly sealing may be required for granite (depending on the type).

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Granite Empire of Cincinnati

Granite Empire of Cincinnati Reviews

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