Next Day Countertops
6311 Erdman Ave, Baltimore, MD 21205, USA
Maryland Countertop Solutions Reviews
Customer reviews for Maryland Countertop Solutions highlight positive experiences with sales staff, particularly Mary and Jackie, praising their helpfulness, efficiency, and communication. Several reviews mention excellent installation work and guaranteed results, even when encountering minor issues. The company is noted for being competitively priced. However, concerns are raised about customer service in specific instances, including aggressive phone interactions, slow responses or unclear communication in one case, and poor handling of unexpected product failures. Potential customers should be aware that while the average experience seems favorable, some individuals have reported significant service issues, including warranty problems.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Several reviews mention specific materials like granite, quartz, marble, laminate, and solid surface (Corian/aesthetico), but no single primary material is identified, and reviews do not comprehensively detail the available options.
How is the quality rated?
Excellent
What is the typical response time?
Most reviews praise rapid service from initial contact/measurements to installation, occurring within days to a week. One review mentions quick online communication.
What are common complaints?
The most frequent objections or negative feedback concern customer service (poor in specific isolated cases involving communication, handling issues like counter overhang and sink falling, rude phone interactions) and inadequate or difficult-to-understand warranties.
What warranties are offered?
The majority of positive reviews mention warranties, guarantees, or material guarantees being offered or utilized. However, one review details a very unsatisfactory warranty experience where the company initially refused to cover a repair.
How is customer service rated?
Good
What about pricing?
Pricing is frequently described as competitive, affordable, and very good value, with multiple reviews highlighting this positive aspect.
Any care tips mentioned?
No specific care or maintenance tips for countertops are provided in the reviews.
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