K B Tops Inc
105 Aragona Blvd # 103, Virginia Beach, VA 23462, USA
Rock Solid Surfaces Inc Reviews
Customer reviews for Rock Solid Surfaces highlight consistent positive feedback on skilled and kind installation teams, knowledgeable customer service staff, and the quality of their countertops, including granite, quartz, and marble materials. Many positive reviews praise the company for excellent customer service, timely installations (with lead times as fast as three weeks), good prices, and friendly interactions. However, several reviews—particularly in the negative category—describe disappointing experiences with billing issues (including unexpected fees, lack of quotes, or contract failures), miscommunication, poor handling of problems or repairs, and unprofessional customer service interactions.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,quartz,marble,stainless steel
How is the quality rated?
Excellent
What is the typical response time?
Positive reviews note quick customer service responses (e.g., 'they went above and beyond expectations', 'they told me it would be ready on Friday'), timely installation (e.g., 'we are very happy with the lead time', 'installed in just 3 weeks'), and prompt handling of repairs (e.g., 'I got a call on Thursday saying it was ready for pickup'), but with no specific average provided.
What are common complaints?
Refund handling issues,Billing problems (unexpected fees, missing quote documentation, contract failures),Poor communication,Installation errors (wrong cut, missed details),Slow response to customer issues/queries,Unprofessional Customer Service
What warranties are offered?
One review mentioned an 'owner guarantee for lifetime warranties' or a 'lifetime guarantee on seams', but specific warranty details are not widely discussed in the reviews.
How is customer service rated?
Excellent
What about pricing?
Generally positive reviews mention 'competitive prices', 'good prices', 'good value', and 'great prices', but a few negative reviews describe 'unexpected fees' and 'documentation gaps', indicating some inconsistency in pricing transparency.
Any care tips mentioned?
None were explicitly mentioned in the reviews provided.
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