Stonewood Kitchen & Bath Inc

(3.5)
108 reviews

Stonewood Kitchen & Bath Inc Reviews

The reviews for the countertops supplier present a mixed picture. Potential customers report positive experiences regarding the quality of products (particularly granite and solid wood), installation speed, craftsmanship, and customer service from specific employees like 'Janny'. However, numerous reviews highlight significant negative experiences, including installation errors, poor workmanship after extended periods, unprofessional or rude customer service, miscommunication, delays in response, issues with warranties, and high costs. There are strong warnings against the company, suggesting that customer experiences can vary greatly, and some potential customers find the company satisfactory while others find it unsatisfactory. The business appears established (based on comments about long-term satisfaction and multiple jobs) but faces concerning customer service and installation quality issues prominently featured in negative feedback.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Granite,Solid wood

How is the quality rated?

Unknown

⏱️What is the typical response time?

Unknown

📝What are common complaints?

Installation errors,Poor workmanship (quality/defects),Customer service issues (rude/uncaring),Communication failures (misinformation),Warranty problems

🛡️What warranties are offered?

Not mentioned in positive reviews; Negative reviews reference warranty guarantees being broken rather than explicitly mention offered terms

👥How is customer service rated?

Unknown

💰What about pricing?

Positive mentions of good value and competitive pricing,Negative mentions of high prices and poor value

🔧Any care tips mentioned?

No specific care or maintenance tips for countertops were mentioned in the reviews.

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