UMI Stone | The Source

(4.6)
101 reviews

UMI Stone | The Source Reviews

Customer reviews for the countertop supplier business are predominantly positive, emphasizing excellent customer service, knowledgeable staff, friendly interactions, and a wide selection of materials. Positive experiences include prompt assistance, high professionalism, and satisfaction with both products and the selection of stone slabs and quartz. There is one negative review regarding customer service quality and a product-related issue. Response times for assistance are generally praised as timely (not elaborated upon).

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz is frequently mentioned, along with other materials like stone (specific slabs, soapstone, Caesarstone), and tiles/ceramic.

How is the quality rated?

Excellent

⏱️What is the typical response time?

Unknown

📝What are common complaints?

A single negative review mentions a lack of helpfulness and patience from staff (described negatively, though previously positive experiences are noted), and an incident where a slab was damaged during preparation.

🛡️What warranties are offered?

Unknown

👥How is customer service rated?

Excellent

💰What about pricing?

Unknown

🔧Any care tips mentioned?

A few reviews allude to ensuring a slab meets the fabricator's requirements (e.g., handling color changes) but do not provide specific care instructions.

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