USA Stone and Marble

(4.7)
31 reviews
+1 615-383-7585

USA Stone and Marble Reviews

Customer reviews for USA Stone and Marble highlight a generally positive experience overall. Potential customers can expect knowledgeable staff and helpful customer service representatives. The company offers a wide selection of materials, capabilities (fabrication, installation, custom pieces), and handles larger renovation projects. While most feedback focuses on service and quality, some reviews contain complaints about pricing changes or scheduling. The company name and location are frequently mentioned in reviews.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,marble,quartzite,leathered granite,Carrera marble,quartz

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Generally quick for service calls/outreach in remote areas (Daryl came out quickly).

📝What are common complaints?

Unexpected price increases/change orders during the project.,Inconsistencies in scheduling or timeliness (only mentioned in contradistinction to excellent experiences).

🛡️What warranties are offered?

No specific warranties or guarantees were detailed in the majority of reviews discussing them with customers. A 'transferable lifetime guarantee' was only implied as mentioned in a negative review.,However, a customer's review of a product change (from subway tile to quartz) did not explicitly ask about guarantees, suggesting interest was implicit or not prompted.

👥How is customer service rated?

Excellent

💰What about pricing?

Some reviews (positive and negative) note pricing. Positive reviews often compare it favorably to other places, suggesting competitive pricing. Negative reviews primarily complain about unexpected price changes or additions during the process.

🔧Any care tips mentioned?

For granite/marble countertops: Avoid harsh cleaners, periodic sealing (for natural stone).

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