K B Tops Inc
105 Aragona Blvd # 103, Virginia Beach, VA 23462, USA
Walsh Tops Inc Reviews
The reviews for Walsh Tops Inc are predominantly positive, highlighting professional staff, timely service, quality workmanship, and good customer service. Customers frequently mention polite and knowledgeable employees who answer questions and provide aftercare tips. The company is praised for its ability to resolve issues quickly, such as the same-day replacement of a countertop due to a measurement error. However, some reviewers also report negative experiences, including average response times, aggressive sales tactics leading to rushed estimates, customer service failures, and instances of delayed project completion.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Granite, Quartz, Solid Surface (likely Corian), Marble (implied by 'stunning work'), Limestone (implied in one review).
How is the quality rated?
Excellent (based on majority of positive reviews mentioning 'great', 'stunning', 'excellent', 'professional'). However, one review indicates issues requiring replacement, suggesting potential inconsistencies or exceptions (rating contextually mixed but default leans Excellent).
What is the typical response time?
Generally very good, with installers arriving on time and one delayed replacement resolved same-day. Some reviews note a typical process timeline (e.g., 2 weeks fabrication), and one negative review mentioned delays, classifying average service across all reviews as 'Fair' (some negative experiences reported).
What are common complaints?
Inaccurate measurements (sink opening too large requiring replacement), lack of precise information during rushes (negative review), aggressive sales tactics/forcing payment estimates prematurely (negative review), delays in project completion, issues with customer service.
What warranties are offered?
The company mentions 'standing behind their work' and 'people and support', implying warranties or guarantees are offered, but specific details of the warranty terms are not explicitly mentioned in the reviews.
How is customer service rated?
Excellent (overwhelming praise for customer service, initial contact, guidance, and communication from staff). However, one reviewer explicitly advises against the company due to poor customer service during the quoting process and another mentions fabrication time potentially contributing to perceived delay, affecting overall service rating for some (rating per positive reviews is Excellent).
What about pricing?
Pricing is generally described as 'reasonable', 'good value', 'not nickel and dime', 'very good pricing', and 'no hidden costs'. There is also a clear negative outlier pointing to rushed tactics implying higher-than-desired effective costs.
Any care tips mentioned?
Several positive reviews explicitly mention that staff provided aftercare tips.
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