Bella Stone Cincinnati
239 Northland Blvd, Springdale, OH 45246, USA
Granite Empire of Cincinnati Reviews
Granite Empire is a countertop supplier primarily offering quartz and granite materials, with frequent positive mentions of customer service, staff expertise (especially from individuals like Kim, Anastasia, and Tanya), and efficient installations typically completed within 4-10 business days. However, reviews include complaints about issues such as staff unavailability, installation errors, scheduling limitations, and occasional poor service or product quality, along with feedback on competitive pricing but potential hidden fees. Customers report satisfaction with handling of defective products and helpful advice.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
quartz,granite
How is the quality rated?
Good
What is the typical response time?
Average response time for service and installation is not explicitly stated, but installations are often completed within 4-10 business days from measurement, with faster processing in some cases mentioned.
What are common complaints?
Lack of assistance or helpfulness from staff in some instances,Installation errors, such as cutting issues or language barriers with installers,Limited flexibility in scheduling, including maximum lead time restrictions,Poor product quality, including defective materials,Negative customer service experiences, such as high-pressure sales or failure to address issues promptly
What warranties are offered?
No specific warranties or guarantees are detailed in the reviews, though the company is noted for handling defective products.
How is customer service rated?
Good
What about pricing?
Customers generally find the pricing competitive and offer good value, with some instances of high satisfaction; however, one reviewer mentioned a $100 cancellation fee, suggesting potential for hidden charges.
Any care tips mentioned?
No information or tips for care and maintenance of countertops are provided in the reviews.
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