Granite Factory Direct

(4.7)

158 reviews

Granite Factory Direct Reviews

Customer reviews for this countertop supplier business predominantly highlight positive experiences with high-quality products, professional customer service from employees such as Itzel and Lucy, and competitive pricing. Multiple reviews express satisfaction with the selection and overall value offered. However, a single negative review mentions an issue with staff behavior, specifically alleged discrimination.

Summarized by Grok

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🌳What countertop materials are commonly used?

No specific materials like granite, quartz, or laminate are repeatedly mentioned or strongly recommended across reviews. The focus is on quality and selection.

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Positive reviews mention quick responses and helpful assistance, with terms like 'quick response to my adjustments' and 'always has great ideas', but no specific average times are provided.

📝What are common complaints?

The only complaint mentioned in one review was an issue with staff behavior (alleged discrimination).

🛡️What warranties are offered?

No details regarding warranties, guarantees, or product defect coverages are explicitly mentioned in the reviews.

👥How is customer service rated?

Excellent

💰What about pricing?

Favorable feedback is consistently provided about the pricing being great, cheap, loaded up quickly, super fast, and offering unbeatable or affordable prices.

🔧Any care tips mentioned?

No information or tips regarding the care or maintenance of installed countertops (e.g., sealing granite, avoiding stains) are mentioned in the reviews.

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