Ark Depot
10649 Shady Trail, Dallas, TX 75220, USA
Hilltop Granite Dallas Reviews
The reviews highlight a strong positive reputation for Hilltop Dallas, primarily due to its extensive selection of materials (especially quartz, granite, quartzite, marble, and porcelain) and friendly, knowledgeable staff. Customers consistently praise the customer service, with multiple reviews specifically mentioning helpful sales representatives. The business is also noted for competitive pricing and good value for money. However, there is one significant negative review regarding a manufacturing defect in quartz slabs that caused discoloration, which affects the overall quality rating. Response times mentioned are prompt for customer service.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Quartz,Granite,Quartzite,Marble,Porcelain
How is the quality rated?
Most reviews mention excellent or good quality (customers relying on quartz selection, high quality product). However, one review explicitly mentions a manufacturing defect leading to discoloration (rated Fair).
What is the typical response time?
The reviews indicate typical service interactions are prompt (e.g., finding a slab within minutes, quick help), but specific metrics (like quote time) are generally not provided.
What are common complaints?
A single negative review highlights discoloration (flaw) beginning shortly after use for purchased quartz slabs (+ manufacturing defect).
What warranties are offered?
Reviews do not explicitly mention specific warranty details. One review briefly states the stone type 'wouldn't' etch, stain, or chip, but this is not a warranty contract explicitly described.
How is customer service rated?
Multiple reviews consistently emphasize excellent customer service, describing staff as friendly, knowledgeable, patient, and helpful. One review mentions service that was fair due to a different product issue.
What about pricing?
Several reviews mention competitive pricing (e.g., "best pricing", "organized", "value for money", "good value"), suggesting positive feedback regarding price points.
Any care tips mentioned?
A single review mentions that the stone they purchased was said by staff to 'not etch, stain, or chip,' serving as a brief care tip.
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