IGS Countertops - Tampa

(4.5)
106 reviews

IGS Countertops - Tampa Reviews

Customer reviews for the countertop supplier business present a mixed picture. On the positive side, many highlight exceptional customer service, high quality of materials (such as granite and quartz), professional installation, and satisfaction with the final aesthetic results. Praise is frequent for the helpfulness and knowledge of their staff. However, several negative reviews also mention significant issues, including defective products (like installation in one case and defects in another), poor workmanship (e.g., uneven grout lines and improper fitting), late arrival of installers, and claims of poor customer service from specific employees. Potential customers are advised that warranties appear to be offered, and services like hole drilling are available with associated pricing.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,porcelain tile

How is the quality rated?

Good

⏱️What is the typical response time?

Some reviews mention negative feedback regarding delays, particularly with installer arrival times being longer than expected.

📝What are common complaints?

Defective product/fabrication (e.g., defective porcelain tile, sink disconnecting, grout lines, fitting issues),Poor workmanship (rough/uniform edges, gaps),Poor customer service experiences (e.g., from specific employees/instaff)

🛡️What warranties are offered?

Reviews mention that warranties for products and installation were discussed with the option for future claims to be considered.

👥How is customer service rated?

Unknown

💰What about pricing?

Pricing is generally viewed as fair or reasonably priced by customers, with some noting value for money based on the work completed.

🔧Any care tips mentioned?

Unknown

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(4.9)

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