OZ Enterprises, LLC
2217 Everett St, Richmond, VA 23224, USA
James River Granite Reviews
Reviews for James River Granite center around high praise for the quality of countertops (granite, marble, quartz, quartzite), excellent professional installation, and superior customer service. Installations were completed efficiently and many customers appreciated the competitive pricing and wide range of material options. However, a few negative comments mention instances of slow follow-up, postage-stamp installation sizing issues, and difficulties with warranty claims. The company is described as family-owned, emphasizing professionalism, attention to detail, and friendly staff.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
granite,marble,quartz,quartzite
How is the quality rated?
Excellent
What is the typical response time?
Fast/Quick (Generally completed projects efficiently; mentions scheduling pattern change preventing quote promptness)
What are common complaints?
Slow follow-up or unresponsiveness,Issues with warranty claims,Postage-stamp sized installation clips
What warranties are offered?
Preserved cabinet warranties during installation (note: slightly ambiguous context),Lifetime guarantee mentioned (customer belief based on experience)
How is customer service rated?
Excellent
What about pricing?
Priced competitively,Appreciation for value/quality,Some mentions of higher cost perceived lack thereof
Any care tips mentioned?
Use only neutral cleaner (specific recommendation though infrequent)
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