Rock Solid Surfaces Inc

(4.2)

75 reviews

Rock Solid Surfaces Inc Reviews

The reviews reflect a mix of positive and negative experiences with Rock Solid Surfaces. Customers frequently praise their customer service, installation quality (mentioning granite, quartz, marble, and laminate materials), and the expertise of staff and installers. Several reviews highlight exceptional service and attention to detail. However, some customers note that the company is generally pricier, and there are mentions of unprofessional experiences (like delayed responses for repairs) and occasional service problems despite generally positive feedback on quality and service.

Summarized by Grok

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🌳What countertop materials are commonly used?

granite,quartz,marble,laminate

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Installation is typically reported as quick (e.g., 3-5+ days), but the response time for services like repair inquiries can vary; some find it prompt, others report delays or poor communication.

📝What are common complaints?

Pricier than some competitors or big box stores,Occasional service issues (e.g., unprofessional behavior),Unexpected fees or incomplete work (in some cases)

🛡️What warranties are offered?

Explanation of warranties or guarantees was not mentioned in the reviews.

👥How is customer service rated?

Unknown (overwhelmingly positive mentions but isolated negative reviews exist shown criticism)

💰What about pricing?

Primarily viewed as more expensive than some alternatives, but customers often report perceiving good value or high quality for the price. Some mention unexpected fees.

🔧Any care tips mentioned?

One review mentions that the granite installer emphasized it needed to be polished for the waxy sheen.

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