Russo Stone Design, llc.

(4.5)
35 reviews
+1 314-771-1234

Russo Stone Design, llc. Reviews

Customer reviews for Russo Stone and Tile Design, LLC highlight generally positive experiences with the company's services, including fabrication, design consultations, and installation. Potential customers may benefit from the company's reputation for handling projects like granite and quartz countertops, good pricing, and professional staff like Tony Russo, Ben Pikul, Cara, and Joe. However, some concerns were noted, such as instances of unresponsiveness, delays in addressing mistakes, and minor quality issues with finishes. The quality, installation, and customer service are described as excellent or good by most reviewers, with no warranties explicitly mentioned. Care maintenance for certain materials was suggested but not prominently featured.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Reviews did not consistently mention average response time, but one indicated unresponsiveness and a specific instance of waiting two weeks without a call.

📝What are common complaints?

Installation mistakes (e.g., templating and installing the wrong piece, corners not up to standard),Unresponsiveness or slow response from the company or personnel,Issues with minor quality or fit upon closer inspection

🛡️What warranties are offered?

No specific warranties were mentioned in the reviews for countertops or installation.

👥How is customer service rated?

Excellent

💰What about pricing?

Customers generally received good or positive feedback on pricing, with one reviewer noting Russo was considerably cheaper than an alternative recommended by their cabinet company.

🔧Any care tips mentioned?

For granite countertops, use mild cleaners and avoid acidic substances to prevent etching.

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