K B Tops Inc
105 Aragona Blvd # 103, Virginia Beach, VA 23462, USA
Superior Marble & Stone Inc Reviews
Reviews highlight a business offering landscaping and granite countertop services with a wide range of materials and installations. The business is noted for its extensive product selection, competitive pricing, excellent customer service (when positively experienced), and quality. It has earned high ratings for work standalone for granite countertops and installations. However, some reviews mention inconsistent service, overpricing on specific quotes, issues with responsive follow-up, and a representative misrepresenting a quotation.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Granite, landscaping products (topsoil, mulch, gravel, crushed rock, specified types of soil/compost, stone slabs, potentially marble or other natural stones).
How is the quality rated?
Good
What is the typical response time?
Generally prompt and efficient (e.g., helped quickly, explained process, delivered on agreed dates), though some reviews complained about lack of follow-up (e.g., 'ghosted'), suggesting inconsistency.
What are common complaints?
Overpricing compared to other companies, misrepresentation of quotes, inconsistent customer service including poor follow-up or waiting periods, representatives giving incorrect information or being pushy, issues with responsiveness (silence/no communication).
What warranties are offered?
Descriptions suggesting an 11% margin, a 'no warranty' position when dealing with a rep, indication of a commitment to service (standing by work).
How is customer service rated?
Variable
What about pricing?
Pricing is described as competitive, good value for money (you get what you pay for), and prompt. However, one specific quote was considered 'ridiculously overpriced'.
Any care tips mentioned?
None mentioned in these reviews.
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