Ark Depot
10649 Shady Trail, Dallas, TX 75220, USA
DFW StoneWorks Reviews
Customer reviews for DFW StoneWorks reflect a mixed range of experiences with the company's countertop services. While some customers praise the outstanding quality of the materials like quartz, quartzite, granite and marble, highlighting excellent installation, professional customer service communication and overall value for money, several reviews contain serious complaints about installation delays, poor workmanship (including missing components like drain kits), unfinished projects and unprofessional handling of materials and customer interactions.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Many reviews mention quartz, quartzite, granite, marble, and Silestone as popular options available.
How is the quality rated?
Unknown
What is the typical response time?
Some reviews mention significant delays in installation, quote 3-5 days for response on phone, but no specific average is provided across reviews.
What are common complaints?
Frequent concerns raised include delayed kitchen installations, missing components like drain kits during sink installations, unprofessional handling (e.g., damage blamed on customers, incorrect materials used, confusion about services), poor workmanship, unfinished projects despite full payment, and failure to identify potential issues.
What warranties are offered?
One review explicitly mentions an 'acceptable 1 year defect warranty'.
How is customer service rated?
Poor
What about pricing?
While some customers felt the pricing was competitive ('way cheaper than anyone else' for coverage area), several reviews associated with negative experiences complain about high upfront costs or poor value due to project failures, though overall value is sometimes mentioned.
Any care tips mentioned?
One review mentions that 'All you need is cleaning product' for maintenance.
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