Granite Empire of Cincinnati

The reviews contain a mix of positive and negative experiences for Granite Empire. Potential customers should note strong praise for customer service representatives like Kim, Tanya, and Elena, who are frequently mentioned for helpful guidance during selection and a smooth communication process. The business offers various countertop materials (granite, quartz, tile) and generally provides timely installation. However, several reviewers reported issues including installation problems (particularly with inexperienced or non-English speaking installers, errors in cutting or layout), inconsistent service from different team members, some material defects (stones, tile), and occasional high fees.