Ark Depot
10649 Shady Trail, Dallas, TX 75220, USA
ICON GRANITE LLC. Reviews
Reviews for this countertop supplier detail numerous positive experiences with their services. Customers repeatedly praised the professionalism and helpfulness of staff like Danny, Jocelyne, and Pancho, as well as the quality of installations and competitive pricing. Several reviews highlight multiple interactions (measurements, consultations, installations) across various spaces like kitchens, bathrooms, and bars, often performed efficiently with customer satisfaction emphasized. While minor, one review noted an issue being resolved the next day, reinforcing prompt service. However, specific details like full warranties or explicit care instructions were not frequently mentioned.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Granite, Quartz, Marble, Dogwood (originally mentioned), Exotic Granite.
How is the quality rated?
Excellent
What is the typical response time?
Response times are generally fast, with installations completed in one day. Staff are noted for prompt replies (e.g., texts) and proactive issue resolution (e.g., revisiting for templates), suggesting minimal delays mentioned.
What are common complaints?
Generally positive, but a minor unresolved point was mentioned in one instance, and the need to ask questions to avoid misunderstandings is noted.
What warranties are offered?
No specific warranty types or durations were mentioned in the reviews.
How is customer service rated?
Excellent
What about pricing?
Customers noted very competitive pricing and often good value for money, even when additional work (like sink installations or repairs) was included.
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