Maryland Countertop Solutions

(4.2)
22 reviews

Maryland Countertop Solutions Reviews

These reviews for the countertop supplier business reveal a mix of positive and negative experiences. Potential customers should note the generally positive feedback regarding staff helpfulness, particularly Mary's effectiveness, the quality of countertops and installation in many cases (despite some minor issues like a quartz crack and sink falling), competitive pricing, good customer service in most interactions, and responsive measurement/installation timing. However, significant concerns need consideration, including reports of poor customer service (anger and yelling), negative experiences with staff like Erica and a potential scam involving deposits, warranty issues (inability to document and reduced terms), delays in communication, and one instance of a sink falling shortly after installation. Consider multiple reviews carefully and potentially contact the business directly about deposit policies and warranty documentation to verify recent experiences.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Quartz,Granite,Laminate

How is the quality rated?

Good

⏱️What is the typical response time?

Good typical response time for measurements and installation (within a week), potentially variable call hold time (up to 59 seconds indicates slow initial contacts in some cases)

📝What are common complaints?

Poor customer service (anger, yelling),Issues with communication (delays, poor),Installation problems (sink fell shortly after installation),Scam with a non-refundable deposit,Issues with warranty (hassle claiming inability to write warrant, reduced warranty after repairs),Misleading quotes or information

🛡️What warranties are offered?

Mentioned in positive reviews but resulted in customer confusion and reduced guarantee situations in one review.

👥How is customer service rated?

Fair

💰What about pricing?

Generally competitive pricing is mentioned frequently in positive reviews. One review points to a potential scam related to deposits.

🔧Any care tips mentioned?

One review mentions using Stone Care by Granite Gold.

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