K B Tops Inc
105 Aragona Blvd # 103, Virginia Beach, VA 23462, USA
Rock Solid Surfaces Inc Reviews
Customer reviews highlight a mix of positive and negative experiences with a countertop supplier. Potential customers should note experiences with different employees as the company is recommended by multiple reviewers. Key positives include the quality of granite and quartz materials, professionalism of installers, prompt service, helpful and knowledgeable customer service staff, reasonable prices, and the overall installation process. The selection of materials is noted to be good, but one reviewer mentioned the smaller selection compared to larger competitors. Issues raised by a few reviewers include unexpected fees, lack of clear quotes or contracts, work left unfinished, customer service lapses, and minor errors with customer service not directing fixers properly.
Summarized by Grok
Additional Information
What countertop materials are commonly used?
Granite and Quartz are the most frequently mentioned materials. The reviewer mentioned laminates.
How is the quality rated?
Good
What is the typical response time?
Installation times can be short (e.g., 3 weeks), and quoting staff are praised for efficient communication. Service calls (product damage repair) were generally handled quickly and effectively.
What are common complaints?
Unexpected fees without adequate documentation, specific incidents of poor follow-up (e.g., ignoring calls/emails regarding errors), work left unfinished requiring personal completion, and lack of clear contract or price agreement.
What warranties are offered?
None specified explicitly in the testimonials.
How is customer service rated?
Excellent
What about pricing?
Customers generally report positive experiences with competitive pricing and perceived good value for money. One reviewer mentions 'good prices' and 'competitive', but also one points to unexpected fees and lack of clear quotes.
Any care tips mentioned?
None specified in the reviews.
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