Southern Stone Surfaces

(4)
51 reviews

Southern Stone Surfaces Reviews

Reviews for Southern Stone Surfaces are predominantly positive, frequently praising exceptional customer service (e.g., Lisa, Amanda DeJong, Jonathan), high-quality materials (marble, Calacatta Gold, granite, quartz), professional installation, and quick response times. Customers highlight a vast selection and generally find the pricing fair, sometimes even excellent value despite suggestions of being slightly more expensive than standard options. Most positive experiences come from working with Amanda DeJong or Lisa, albeit sometimes in limited numbers. However, concerns have been raised about potentially deceptive business practices (e.g., slab usage), longer-than-expected quoting times, inconsistent service quality, and occasional issues like fabrication quality problems or minor installation errors (e.g., hole size). The rarity of negative feedback makes difficulty in definitively stating common or primary complaints. A primary warranty offered is a Lifetime warranty against fabrication defects.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

quartz,marble,Calacatta Gold,granite

How is the quality rated?

Excellent

⏱️What is the typical response time?

Quick

📝What are common complaints?

Deceptive business practices regarding slab usage/quotas,Delays in obtaining quotes,Inconsistent service quality,Minor installation errors or quality issues

🛡️What warranties are offered?

Lifetime warranty (against fabrication defects)

👥How is customer service rated?

Excellent

💰What about pricing?

Generally considered fair or excellent value for money, sometimes slightly more expensive than 'standard' offerings but perceived as worth the investment

🔧Any care tips mentioned?

Suggested periodic resealing (though not always explicitly necessary),Maintaining shine might require attention

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