Bernie's Glass & Mirror

(4.2)
214 reviews
+1 917-749-4858

Bernie's Glass & Mirror Reviews

This collection of reviews discusses the services offered by a glass and mirror installation business, with some reviews referencing work related to countertops or similar surfaces. Customers report positive experiences highlighting expertise, professional service, quick turnaround times, and competitive pricing. The business is noted for its ability to handle both minor repairs and larger fabrication and installation jobs, accommodating customer scheduling and providing quality workmanship. However, a single review expresses dissatisfaction with the customer service and level of professionalism provided.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

Glass (Mirrors),Plexiglass (Recycled),Windows,Cabinet Toppers

⭐How is the quality rated?

Excellent

⏱️What is the typical response time?

Fast, with some reviews mentioning turnaround times of under 24 hours or same-day installations.

📝What are common complaints?

Poor customer service experienced by one customer, including unprofessionalism, disrespect (alleged racial remarks), and rudeness, as well as high-priced repairs and requirement for customers providing their own protective materials for shipping repair parts.

🛡️What warranties are offered?

Not mentioned in any of the reviews.

👥How is customer service rated?

Good

💰What about pricing?

Generally positive feedback regarding price, often characterized as fair or good value. One extremely negative review specifically mentioned charges for taxes and the cost of individual glass pieces, which were perceived as high.

🔧Any care tips mentioned?

Not mentioned in any of the reviews.

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