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Boston Glass Group

(4.5)
28 reviews

Boston Glass Group Reviews

Customer reviews for Boston Glass Group highlight a generally positive experience with their glass products and services, primarily focused on shower enclosures, mirrors, glass tabletops, and other glass installations. The majority of feedback praises the installation quality, professionalism, customer service, prompt response times, and overall value. A consistent recurring positive sentiment surrounds Tom (who appears to be a key contact) and his crew. However, a minority of reviews report specific instances of poor quality work, such as misaligned logos, damaged tiles, and faulty installation requiring remedial work. The reviews cover aspects like product quality (glass), installation process, customer service interactions, pricing, and experiences range from highly recommending the company to expressing significant disappointment in specific cases. The core products mentioned are glass shower enclosures, mirrors, glass tabletops, and glass doors.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

glass,tempered glass

How is the quality rated?

Excellent (except in specific cases mentioned)

⏱️What is the typical response time?

Prompt and quick in most reviews.

📝What are common complaints?

Misalignment in product (logo, glass),Damaged surrounding fixtures,Poor initial installation quality

🛡️What warranties are offered?

None explicitly mentioned as standard warranties, but discounts were offered for replacement items (e.g., incorrectly installed or damaged unit).

👥How is customer service rated?

Generally Good/Excellent

💰What about pricing?

Reasonable pricing mentioned.,Bulk/ordering could be considered for cost efficiency.,Value noted in specific projects and durability.

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