Custom Counters by Precision

(4)
40 reviews
+1 973-773-0111

Custom Counters by Precision Reviews

Customer reviews for this countertop supplier reveal a business that offers a wide range of materials and services, with a mix of highly positive and negative experiences. The company is praised for its customer service, product quality, timely installations, and professional crews, receiving compliments on materials like granite and quartz. However, several reviews mention issues with quality during installation (such as improper cuts leading to returns), communication delays with customer service, and unexpected billing issues. The overall experience appears inconsistent, with some customers having excellent interactions while others reported significant problems with installation errors, slow response times, and billing disputes, indicating potential variability in performance depending on the specific project or service aspect.

Summarized by Grok

Additional Information

🌳What countertop materials are commonly used?

granite,quartz,dekonton cascade,uba tuba

⭐How is the quality rated?

Good

⏱️What is the typical response time?

Mostly prompt; delays noted in one review, customer service response times mentioned as slow in another review.

📝What are common complaints?

Installation errors (cuts, gaps), poor response times, billing/scope changes, in one case, significant installation failure.

🛡️What warranties are offered?

No specific warranty is mentioned in the positive reviews. Negative reviews do not reference warranties.

👥How is customer service rated?

Good

💰What about pricing?

Initial quotes may not account for additional work or changes, leading to potential additional charges (negative feedback). Positive feedback does not specifically address pricing.

🔧Any care tips mentioned?

No care or maintenance tips for countertops are mentioned in the reviews.

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