Granite Empire of Cincinnati

(4.2)

191 reviews

Granite Empire of Cincinnati Reviews

This analysis of 19 customer reviews highlights feedback across various aspects of Granite Empire's services. Potential customers primarily experience positive interactions with knowledgeable sales staff, fast scheduling and installation times (typically within days or weeks), and satisfaction with product quality (quartz and granite) and selection process. However, reviews also contain criticisms regarding installation failures, communication breakdowns (especially during warranty claims or unexpected delays), initial service shortfalls (like layout tape or mixer installation not matching quotes), and vague/written confirmations for warranties in place of personal verbal assurances. Overall, the majority of experiences focus on positive outcomes related to product selection and timely service.

Summarized by Grok

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🌳What countertop materials are commonly used?

granite,quartz,marble

⭐How is the quality rated?

Good

⏱️What is the typical response time?

installations scheduled within days to weeks (e.g., 4, 7, 10, 14, 30 days) - Fast scheduling often praised; Delays noted by some customers

📝What are common complaints?

Installation errors (cuts, fitting, finish issues),Communication failures (unexpected issues not communicated, representative errors),Product quality surprises (stone availability, mixers not included despite quotes),Warranty experience lacking proactive communication

🛡️What warranties are offered?

Quote mentions "Lifetime warranties" and more common "1-year warranty" primarily for granite installations, with quartz often having a 1-year warranty but purchase agreement generally includes either lifetime or 1-year warranty as stated verbally by staff

👥How is customer service rated?

Good

💰What about pricing?

Generally considered competitive and good value for the product and service received, though administrative errors (like cancellation fees) were noted negatively

🔧Any care tips mentioned?

Recommendations vary by product (granite sealer, quartz wiped frequently, marble acidic-free). Staff knowledgeable about product care.

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Granite Empire of Cincinnati

Granite Empire of Cincinnati Reviews

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